Experience

EMPOWER AI, LAKEWOOD, CO

Desktop Support Technician

5/2024 - PRESENT

• Support user's tech needs in the federal government.
• Assist with troubleshooting network issues.
• Imaging and maintaining devices.

The University of Virginia, Charlottesville, VA

Help Desk Technician

10/2022 - 1/2024

• Mediated users with finding the needs and wants for services and devices.
• Took on projects a variety of projects affecting different groups in Facilities Management.
• Reported and documented issues, process, and solutions of projects.
• Summarize technical issues to users with a lack of technical knowledge.

The University of Virginia, Charlottesville, VA

Printer Technician

10/2021 - 10/2022

• Principal technician of UVA Hospital on behalf of my department.
• Spearheaded projects that affected the entire department and the university printer needs.
• Facilitated technology needs of my department.